superbaji's Privacy Policy

This privacy policy applies to all services on the superbaji platform. By using superbaji's website, mobile application, or any other channel, you are considered to have automatically accepted the terms of this policy.

This document serves as a supplement to superbaji's Terms and Conditions. Together, both documents form the complete agreement between superbaji and the user regarding information and services. If any conflict arises, this privacy policy will take precedence on matters of data protection.

All services on this platform are for persons aged 21 or older only. Information from minors is not knowingly collected. If it appears that a minor's information has entered our system, it will be deleted immediately.

superbaji collects two types of information from users — information provided directly, and information generated automatically during use of the service.

2.1 Information Provided Directly

During account registration, identity verification, or when contacting the support centre, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Payment account details — bKash, Nagad, Rocket, or bank account number
• Copy of national ID card or passport (for identity verification)
• The content of your messages or complaints during support

2.2 Automatically Collected Information

While using the service, our system automatically records the following information:

• Device type, operating system, and browser version
• IP address and approximate location
• Session duration, pages visited, and click patterns
• Details of deposit, withdrawal, and betting transactions
• Data obtained through cookies and similar tracking technologies

superbaji uses your information only for legitimate and specific purposes. No unnecessary or excessive use is made.

• Account Management: To ensure registration, identity verification, and secure login processes.
• Transaction Processing: To complete deposits and withdrawals quickly and accurately.
• Customer Support: To resolve your issues via live chat or email.
• Platform Improvement: To analyse user experience and improve the quality of services.
• Fraud Prevention: To maintain security by detecting suspicious transactions or multiple accounts.
• Legal Compliance: To maintain records and prepare reports as required by applicable law.
• Relevant Notifications: To send updates about bonuses, tournaments, or important account-related matters.

superbaji never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances for the purpose of providing services:

4.1 Service Provider Partners

Necessary information is shared with selected partners for technical services such as payment processing, identity verification, data storage, and cybersecurity. These partners may only use the information in accordance with superbaji's instructions and have no right to use it for their own purposes.

4.2 Legal Obligations

Relevant information may be provided to fulfil court orders, lawful requests from investigative authorities, or requirements under applicable law. In such situations, superbaji will endeavour to notify the user in advance where legally permitted.

4.3 Business Restructuring

In the event of a change in ownership, merger, or acquisition of superbaji, user information may be transferred to the new owner. However, all terms of this policy will remain in effect under the new management.

superbaji follows industry-leading technical and organisational measures to protect your information.

• SSL Encryption: All information exchanged through the website and app is encrypted using SSL technology.
• Data Storage Security: Information stored on servers is kept in encrypted format and unauthorised access is strictly controlled.
• Access Controls: Only authorised staff can view specific information; not everyone has the same level of access.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication (OTP): An additional layer of security is active for important transactions and logins.

However, it is not possible to guarantee zero risk in transmitting information over the internet. Users are responsible for keeping their own login passwords and OTPs confidential.

superbaji uses cookies and similar technologies to improve service quality and personalise user experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. Without these, the platform does not function properly.
• Functionality Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Collect anonymised data to understand how users use the platform.

6.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling some cookies may cause certain platform features to not work properly.

superbaji does not retain your information longer than necessary. The retention period depends mainly on two factors: whether the service agreement is active and legal obligations.

• Active account information: retained until the account is closed.
• Transaction records: for a specific period as required by law.
• Inactive accounts: relevant information is deleted after periodic review.
• Fraud investigation information: retained until the investigation is complete.

Even after an account is closed, some information may need to be kept for a specified period due to legal obligations.

superbaji believes every user should have appropriate control over their own information. To this end, you have the following rights:

• Right to Access: You may request to know what information is stored in your account.
• Right to Correction: You may apply to have incorrect or incomplete information corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible if legal obligations exist.
• Right to Restrict Processing: In some cases you may apply to limit how your information is used.
• Right to Opt Out of Marketing: You may opt out of promotional notifications.

To exercise these rights, contact our support team. You can find more details about limiting or closing your account in the Responsible Gaming Policy.

superbaji's servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, superbaji ensures that data protection standards are consistent with this policy.

For data transfers to third countries, superbaji applies contractual safeguards and works only with trusted partners.

All services on superbaji are strictly for persons aged 21 and above. No information is intentionally collected from minors.

Age is verified at registration and additional documents may be requested in suspicious cases. If a parent or guardian believes their child has opened an account, please notify our support team immediately — that account and the associated information will be deleted without delay.

superbaji reserves the right to change this privacy policy when necessary. If any significant changes are made, registered users will be notified by email or through the platform. Continued use of the platform after changes will be considered acceptance of the new policy.

The date of the most recent change will be noted at the top of this page. More information about the company and general policies can be found on the About Us page.

To ask any questions about the privacy policy, request access to information, or submit a complaint, contact our support team. superbaji provides support in Bengali and English 24 hours a day, 7 days a week.